Refund and Cancellation

Purchasing books from our web site via our secure server on the internet is safe and very simple. Just browse our products and make your selection. Once you have finished your selection, click on “check out” and you will be asked for a few details that we need to have to be able to process your order.

Upon receiving your online order, we shall send you a confirmation e-mail. We ship worldwide and the goods will be dispatched within 2 to 3 business days by courier, such as Fed Ex, DHL, UPS etc. Generally, the courier takes 6-7 business days to reach the destination. We accept only Visa and MasterCard. We also accept payments through Paypal. We know of no documented cases of credit card fraud using our shopping system over the Internet. Goodword Books does not disclose buyers’ information to third parties. However, cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

You can change your order details by clicking on the view cart button. When you have done this, always click on the ‘recalculate’ button or the items will not be removed or changed.

If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 15 days of the product and we will issue you with a credit note for the price you paid for the item. The credit note could be utilized for your future purchases. The same applies if you wish to cancel your order. In the case of defective or wrong products, you can just inform us (no need to return the defective or wrong item to us) and we will replace it for you.  

FAQ’s

How can I place an order online?
Purchasing books from our web site via our secure server on the internet is safe and very simple. Just browse our products by clicking children’s books or Islamic books. A page showing various categories will open. Then click on any category of your choice. It will display a list of the products in that category. Then click any book / product that you wish to buy and put them into your shopping cart by clicking “add to cart.” After you have finished your selection, click on “check out” and you will be asked for a few details that we need to have to be able to process your order.

May I receive an e-mail confirmation when my order is placed?
Yes. Upon receiving your online order, we shall confirm its receipt by e-mail. The goods will be dispatched within two to three business days by courier, such as Fed Ex, DHL, UPS etc. We ship worldwide. Generally, the courier takes 6-7 days to reach the destination.

Do you accept credit cards?
Yes. We accept Visa and MasterCard. We also accept payments through Paypal.

How safe is your online payment gateway?
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Goodword Books does not disclose buyers’ information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

What if I want to change my order?
If you wish to change your order details, click on the view cart button and you will be able to change the number of books ordered or remove any of them from your shopping cart. When you have done this, always click on the ‘recalculate’ button or the items will not be removed or changed.

How long does it take to ship to my country?
We mail your order within 2-3 days. Your order will normally reach you within 6-7 working days by courier such as Fed Ex, DHL, UPS etc.

What if I want to return my order?
If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 15 days of the product and we will issue you with a credit note for the price you paid for the item. The credit note could be utilized for your future purchases. The same applies if you wish to cancel your order. In the case of defective or wrong products, you can just inform us (no need to return the defective or wrong item to us) and we will replace it for you.